Refund Policy

1. Our Refund Policy

At VitalBoost, we stand behind the quality of our products and are committed to providing excellent customer service. We understand that sometimes a product may not meet your expectations or needs. This Refund Policy outlines our procedures for returns, refunds, and exchanges to ensure a fair and transparent process for all our customers.

Our goal is to make your shopping experience as smooth and satisfactory as possible. If you are not completely satisfied with your purchase, we're here to help.

2. Refund Eligibility

2.1 90-Day Satisfaction Guarantee

We offer a 90-day satisfaction guarantee on most VitalBoost branded products. If you're not completely satisfied with your purchase, you may return the unused portion of the product within 90 days of the delivery date for a full refund of the purchase price (excluding shipping and handling fees).

2.2 Eligible Products

The following products are eligible for refund under our 90-day satisfaction guarantee:

• All VitalBoost dietary supplements
• VitalBoost branded enhancement devices
• VitalBoost wellness products

2.3 Conditions for Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The return must be initiated within 90 days of the delivery date
• Products must be returned in their original packaging (or equivalent packaging that ensures safe transit)
• You must provide proof of purchase (order number, receipt, or invoice)
• For supplement products, at least 50% of the product must remain (we understand you need to try the product to determine if it works for you)
• Devices must be in good working condition with no significant damage beyond normal use

2.4 Non-Refundable Items

The following items are not eligible for refunds:

• Digital products or downloadable content
• Gift cards
• Intimacy products, once opened, for hygiene reasons
• Products marked as "Final Sale" or "Non-Returnable" at the time of purchase
• Products that have been damaged due to misuse, abuse, or improper care
• Products purchased from unauthorized resellers or third-party websites

3. Refund Process

3.1 How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact our Customer Support team by:
   • Email: returns@vitalboost.com
   • Phone: +1 (260) 770-2173 (Monday through Friday, 9am to 6pm EST)
   • Contact form: Complete the contact form on our website with "Refund Request" in the subject line
2. Provide the following information:
   • Your order number or proof of purchase
   • The product(s) you wish to return
   • The reason for your return
   • Your preferred refund method (original payment method, store credit, or replacement)
3. Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions if your return is approved
4. Ship the product back to us using the address provided in the return instructions, including the RMA number on the outside of the package

3.2 Return Shipping

Please note the following regarding return shipping:

• Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong product or a defective item)
• We recommend using a trackable shipping method to ensure that your return can be verified if necessary
• VitalBoost is not responsible for items lost or damaged during the return shipment
• For returns due to our error, we will provide a prepaid shipping label upon request

3.3 Refund Processing Time

Once we receive your returned product, our team will inspect it to ensure it meets the eligibility criteria outlined in this policy. The processing time for refunds is as follows:

• Inspection process: 1-3 business days after receiving the returned product
• Refund processing: 3-5 business days after approval
• Credit card refunds: May take an additional 5-10 business days to appear on your statement, depending on your financial institution
• Store credit: Typically issued within 1-2 business days after approval
• Replacement products: Shipped within 1-3 business days after approval

You will receive an email notification once your refund has been processed.

4. Refund Methods

4.1 Standard Refund Options

We offer the following refund options:

• Original Payment Method: Refunds are typically issued to the original payment method used for the purchase
• Store Credit: You may choose to receive store credit instead of a monetary refund, which can be used for future purchases on our website
• Product Replacement: In some cases, you may prefer to exchange your product for a different item of equal or lesser value

4.2 Refund Amount

The refund amount will be calculated as follows:

• Full refund: Original purchase price of the product (excluding shipping and handling fees)
• Partial refund: May be issued for products that show signs of excessive use or damage
• Promotional or discounted items: Refunded at the actual price paid, not the original retail price
• Bundle purchases: If returning a single item from a bundle, the refund will be calculated based on the individual item's value within the bundle, not the full bundle price

4.3 Shipping and Handling Fees

Please note the following regarding shipping fees:

• Original shipping and handling fees are non-refundable unless the return is due to our error
• If you received free shipping as part of a promotion, the standard shipping cost may be deducted from your refund
• If you're exchanging a product, you may be responsible for additional shipping fees for the replacement item

5. Special Circumstances

5.1 Defective or Damaged Products

If you receive a defective or damaged product:

• Contact our customer support team within 14 days of receiving the product
• Provide photos of the damage if possible
• We will arrange for a replacement or refund, including reimbursement of return shipping costs
• Defective products reported after the 14-day period will still be evaluated on a case-by-case basis

5.2 Incorrect or Missing Items

If you receive an incorrect item or your order is missing items:

• Contact our customer support team within 7 days of receiving the order
• Provide your order number and details of the discrepancy
• We will arrange to ship the correct item or issue a refund for the missing product

5.3 Subscription Products

For subscription or auto-delivery products:

• Each shipment is eligible for our standard 90-day satisfaction guarantee
• You may cancel your subscription at any time through your account settings or by contacting customer support
• If you receive a subscription shipment after cancellation, contact us immediately for return instructions

5.4 Promotional or Free Products

For products received as part of a promotion, gift, or bonus:

• Free items or gifts with purchase generally do not need to be returned unless the entire order is being returned
• If a qualifying purchase is returned and it affects the eligibility for a promotional item you received, you may be asked to return the promotional item or its value may be deducted from your refund

6. Exceptions to the Refund Policy

While we strive to ensure customer satisfaction, there are certain situations where exceptions to our standard refund policy may apply:

6.1 Bulk Orders

Orders of 5 or more units of the same product may be subject to modified refund terms. Please contact our customer support team before placing large orders to discuss specific terms.

6.2 Customized Products

Products that have been customized or specially ordered for you cannot be returned unless there is a manufacturing defect.

6.3 Excessive Returns

Customers with a pattern of excessive returns may be subject to additional review before refunds are processed or may have their return privileges limited.

6.4 Force Majeure

Refund processing times may be extended in cases of events beyond our control, such as natural disasters, severe weather, or other extraordinary circumstances.

7. Contact Information

If you have any questions or concerns about our Refund Policy, please contact our Customer Support team:

We are committed to resolving any issues promptly and ensuring your satisfaction with our products and services.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.

For orders placed before a policy change, the refund policy in effect at the time of purchase will apply.